Q. Where can I find you?
A. We are located in Kiosk 2 on Ilfracombe harbour and our postcode is EX34 9EQ.
Q. Where can I park my car?
A. There is plenty of parking around the harbour area, it's best to look on Google maps to get a better idea. The long stay car park on the cove side of the harbour is about a 15 minute walk to our kiosk and the boat landings. Please leave plenty of time to park and make your way to us as the boats can't wait on the landings and you may miss your trip & still be charged.
Q. You only take 12 people per boat but we are a bigger group?
A. As we run more than one boat we can book parties of up to 48 people, we can also run trips one after another.
Q. Do you offer discounts or promotions?
A. Yes, we often run promotions online and on our social media sites, Facebook, Twitter, Instagram & also on our website so become friends with us to enjoy these benefits. We also run lots of promotions with campsites & hotels around the area and in lots of other venues. Our promotional codes only apply if entered online at the checkout.
Q. Do need to bring anything with me?
A. Please bring suitable clothing and plenty of water/ suncream depending on your trip.
Q. Do I get a refund if my trip is cancelled due to weather etc?
A. Yes if we don't sail due to weather you will get a full refund or we can even move your trip to another time/day.
Q. Do you accept credit/debit cards in your office on the sea front?
A. Yes we do take card payments on the quay as well as Apple, Samsung & Google pay as well as online payments.
Q. What ages are welcombe on your Safaris?
A. Ages range from 3 months old to 90 years being our eldest to date. We have life jackets to suit all ages.
Q. Do you allow dogs on your Safaris and fishing trips?
A. Yes dogs are welcombe on all our trips apart from on the Lundy shuttle trip.
Q. Which tour do i book to see the Dolphins?
A. We can't guarantee them on any of out trips but we get them more on trips to the west of Ilfracombe, (Seals & Lighthouse)
Q. Is there disabled access to the boats?
A. Unfortunatley there are steps to board all our trips but we have people on hand to help where needed.
Q. What age is classified as a childs price?
A. Childrens prices are from 12 years and under.
Q. Do i have to pay for my child if they sit on my lap and don't take up a seat on the boat?
A. Yes everybody on the boat needs to be payed for and is part of the final total (12 people per vessel)